Shipping policy

Shipping & Order Policy

Processing Times

Most NovaTek orders are processed and shipped within 1–3 business days after the order is placed. Minor processing delays of less than one additional business day may occasionally occur.

Orders containing custom or personalized products typically require approximately 1 additional business day of processing time.

Once an order has shipped, tracking information will be provided when tracking is available for the selected shipping service.

Please note that processing times are separate from the estimated delivery time shown at checkout. Estimated delivery times are estimates only and are not guaranteed. Delivery times may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside NovaTek's control.

Cancellations & Refunds Before Shipping

Orders may be eligible for cancellation and a refund before they are marked as "In progress."

Once an order has been marked as "In progress," it may already be in production, preparation, or fulfillment and can no longer be guaranteed for cancellation or refund.

If you need to cancel or make changes to an order, please contact the NovaTek team (Novatekparts@gmail.com) as soon as possible.

Custom or personalized products are generally not eligible for cancellation, return, or refund due to a change of mind once production has begun. This does not affect claims involving an incorrect, defective, or otherwise eligible product.

Incorrect Addresses

Customers are responsible for ensuring that the shipping address entered at checkout is complete and correct.

If an order is delivered incorrectly due to an address error caused by NovaTek or NovaTek's system, NovaTek may provide a replacement or refund at no additional cost to the customer (contact Novatekparts@gmail.com).

NovaTek is not responsible for delivery issues resulting from an incorrect or incomplete address entered by the customer.

Damaged or Defective Products

If an item arrives with a clear production or manufacturing defect, please contact NovaTek (Novatekparts@gmail.com) after delivery. Depending on the circumstances, the order may qualify for a replacement or refund.

Claims involving damage caused during shipping will be reviewed individually. Eligibility for a refund or replacement for shipping-related damage may be limited and is determined by NovaTek based on the circumstances and evidence provided.

Customers may be asked to provide clear photos or videos of the product and packaging so that NovaTek can review the issue.

For the best chance of receiving a refund or replacement, claims should be submitted within 72 hours of receiving the package. Claims submitted more than 72 hours after delivery but within 7 days may still be reviewed, but approval will be subject to greater discretion based on the circumstances and available evidence. Claims submitted more than 7 days after delivery are generally not accepted.

Lost or Stolen Packages

Once an order has been transferred to the shipping carrier, lost or stolen packages are generally the responsibility of the courier company or the recipient, depending on the circumstances.

If tracking indicates that a package was successfully delivered but the package cannot be located, customers should first check the delivery area, household members, neighbours, and contact the courier where appropriate.

If a package is lost while still in the courier's possession, responsibility generally lies with the courier. NovaTek will make reasonable efforts to assist customers with locating packages or pursuing eligible claims with the courier, but NovaTek cannot guarantee refunds or replacements for packages lost or stolen after they have been transferred to the carrier.

Shipping & Tracking

All orders are shipped using a service that includes tracking. Once tracking information is available, it will be provided to the customer.

Tracking updates and estimated delivery dates are provided by the shipping carrier and may occasionally be delayed or inaccurate. Estimated delivery dates are not guaranteed. Once a package has been transferred to the carrier, delivery times may be affected by circumstances outside NovaTek's control, including carrier delays, customs processing, weather, holidays, or other disruptions.

NovaTek will make reasonable efforts to assist customers with shipping issues where possible.